Support

Contact us

Email support@slashlog.dev, or use Help & feedback in your dashboard's sidebar. You don't need an account to email us. We answer within 2 business days, usually sooner.

To help us help you quickly, include:

• the email you sign in with and your workspace's name;
• what you were doing, what you expected and what happened instead;
• the time it happened, and a screenshot if you can.

Never send passwords, ingest tokens or API keys: we will never ask for them.

Is SlashLog down?

Check status.slashlog.dev for current incidents and uptime. You can subscribe there to hear about outages and maintenance.

Common questions

• Getting logs in: in your dashboard, open Destinations and follow the setup guide for your system. Each recipe has a "Not working?" checklist.
• Slack or Discord alerts: see SlashLog for Slack for connecting, what SlashLog can access and how to remove it.
• Plans and billing: the workspace owner changes plans, cards and invoices any time on the Billing page; no need to contact us.
• Forgot your password: use "Forgot password?" on the sign-in page.
• Lost your phone and your two-factor recovery codes: email us from the address on your account. We'll check it's really you before turning two-factor sign-in off.
• Deleting your data: delete logs from the Logs page, or the whole workspace from its General settings. Our Privacy Policy explains what is kept and for how long.

Security issues

Found a security problem? Email support@slashlog.dev with the details. We acknowledge security reports within 2 business days. Please give us time to fix it before telling others; we'll keep you posted.